Give people more time
for valuable work.
Less repetitive work, with tools designed by the people who use them.
Time back for the work that needs a person.
Not asking people to do more.
A week of work
Where the repetitive hours hide.
An illustrative week. Highlighted blocks are work tools can take on.
Monday
Status requests from three teams
Customer call prep
Compile last week's numbers
Tuesday
Draft the same three document types
Design review
Chase approvals
Wednesday
Research a supplier question
Decision on the exception case
Update records in two systems
Thursday
Coordinate the handover
Coaching a new colleague
Summarise the thread for leadership
Friday
Weekly report
Plan next week's priorities
Answer the same policy questions
Repetitive research, documents, coordinationNeeds expertise and judgement
The pattern
Same job. Less of the repetitive part.
Workflow redesign
Same work. A different way through.
Today
The current sequence.
- Request
- Research
- Draft
- Coordinate
- Decide
- Report
With AI
AI where it helps. People where it matters.
- RequestWorkflow step
- ResearchAI assisted
- DraftAI assisted
- CoordinateAI assisted
- DecideHuman approval
- ReportAI assisted
- AI assisted
- Human authority
People stay accountable for the outcome.
Value to targetReturn time to work that needs judgement.
4 of 6 proposed steps use AI assistance.
Measure: hands-on minutes per task, including reviewEstimate time savings for this workflowUse your own volume and times
Include review, exceptions and corrections in the assisted time.
Weekly time difference = tasks × (minutes today − minutes with assistance) ÷ 60.
How we deliver it
Co-designed with the people who will use it.
Built with the team, measured with the team.
Our product leads sit with the team and prototype tools they can react to.
- Baseline of time spent today
- Prototypes reviewed weekly by users
- Adoption and value reported together
