
Connect the workflow
from end to end.
Agents, software, and people together, with approval gates kept.
Automate the steps that can be automated. Keep the gates that keep you safe.
Agents gather and draft. People approve.
The workflow
An operations process, before and after.
Same work. A different way through.
Today
The current sequence.
- Intake
- Collect data
- Check policy
- Prepare
- Approve
- Execute
- Notify
With AI
AI where it helps. People where it matters.
- IntakeAI assisted
- CollectAI assisted
- Check policyAI assisted
- PrepareAI assisted
- ApproveHuman approval
- ExecuteWorkflow step
- NotifyAI assisted
- AI assisted
- Human authority
People stay accountable for the outcome.
5 of 7 proposed steps use AI assistance.
Measure: hands-on minutes per task, including reviewEstimate time savings for this workflowUse your own volume and times
Include review, exceptions and corrections in the assisted time.
Weekly time difference = tasks × (minutes today − minutes with assistance) ÷ 60.
Design rules
Where deterministic software beats AI.
Rules are rules
Fixed calculations and lookups belong in software.
AI for judgement under variety
Drafting, classifying, and summarising messy inputs.
Gates where consequences are
Spend, access, and commitments keep a person on the gate.
Exceptions are designed
Every exception has a named owner and a way back.
On the platform
Backed by Routines & integrations.
Routines carry the controls; agents do the work.
- Approval gates from Governance & policies
- Integrations your team can maintain
- Evidence for every action
Intelligence with a clear boundary.
- Request
From a person or a routine
- Agent + tools
Skills and connected systems
- Approval gate
A named person signs where required
- Bounded action
Within agreed limits
- Evidence
Recorded and reviewable
Evidence feeds the next request.
- AI capability
- Human control
Agents gather context; people keep consequential decisions.
Measure: handling and review time per request




